Help Center for Businesses

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Who can become a partnered merchant of Mocasa?

As long as you run a business whether it’s online or in-store in the Philippines, you can partner with us as our Merchant. You can send your request via on our website page, send a message to us on our Facebook page or just call us at +63 9176280481, and our sales team will get back to you within 24 hours.

We will provide you with exclusive business personnel and offer professional business support throughout the process. You’ll need to prepare a photo of your physical store with a clear store name or a store’s logo if it’s online store, the business address, a contact number, and our sales team will reach you within 24 hours.

What are the benefits for merchants?

1) By offering the ones who temporarily cannot afford the purchase in your shop an interest-free and convenient way to buy your products, your sales will increase significantly in the end.

2) Your shop will constantly get new customers driven by Mocasa paid ads, social media network, organic ads, traffic from its app and website, its email list, etc., and they’re all free for you. We help increase sales and AOV everywhere anytime.

3) You’ll get 24/7 customer support for any question from onboarding to withdrawal.

What is the signup procedure for merchant?

First of all, please download Mocasa app for merchant on google play store. And then prepare a photo of your physical store with a clear store name or a store’s logo if it’s online store, the business permit, and the valid ID of the owner, and our sales team will walk you through the whole process in person.

What fees do I need to pay for partnering with Mocasa as a merchant?

Mocasa charges a commission fee from 3% to 15% on each payment customers paid using Mocasa Credit. The exact fee differs from the store’s category, its revenue, location, and other aspects. Please council with our sales to get the exact number. We don’t charge any other fees except the commission fees.

We don’t charge you any fees if customers pay with other options instead of Mocasa Credit.

How can I withdraw my Mocasa Credit?

You also receive Mocasa Credit in your merchant account on Mocasa after the customers paid with Mocasa Credit. You can initiate withdrawal to your bank account or e-wallet anytime on Mocasa merchant app, and we will transfer the equivalent amount of money as you initiated to your designated account within 7 business days.

The exact settlement period may vary from different merchants, please council with our sales team to get the exact number of days.

How to cancel the transaction made by mistake?

Please contact our customer service on the merchant APP, we will cancel the transaction for you within 2 hours.

How to accept payments from customers?

1) For online stores, customers can simply choose Mocasa payment option while checking out. After the customer finished payment, the transaction data will be sent back to your merchant account via API or SDK immediately.

2) For in-stores, customers can either choose to scan the QR code of your Merchant Account from Mocasa app for customers to pay, or simply find your shop page on Mocasa app for customers and enter the exact amount of payment to pay. You’ll receive an immediate notification of an incoming payment.

How will my store be displayed to customers?

We will add your store to the related category along with a picture or logo of your store with a description, customers can always find your store on Mocasa customer app while visiting the related category. We will recommend your store to customers nearby via our smart algorithm engine.

Who do I contact if I encountered any problem with my Mocasa merchant account?

Each merchant partnered with us will be assigned with an exclusive support person. Please contact him/her for removing your store from our merchant app.

Do I need smartphones and Internet connections to accept Mocasa payments in my store?

Yes, you’ll need a smartphone to install Mocasa merchant app, and the Internet connection to accept payments from customers.

How to terminate the partnership with Mocasa as a merchant?

Each merchant partnered with us will be assigned with an exclusive support person. Please contact him/her for removing your store from our merchant app.

Will I receive consolidated reports of all Mocasa payments I receive?

Yes, you can check your consolidated reports anytime in your merchant account.